FREQUENTLY ASKED QUESTIONS

Browse some of our Frequently Asked Questions on our Medical Face Masks or 3-ply non medical face masks. If you have any other questions that are not listed below, feel free to reach out to us anytime, or speak to a customer representative by using the chat box below. 

PRODUCT INFORMATION.

What are the First Defence Face Masks composed of?

First Defence Face Masks are constructed with 3 layers of the finest quality polypropylene melt-blown fibre. The quality of the fibre is of huge importance when looking to successfully filter out bacterial and viral particles. Our testing results on both non-medical and medical masks show the materials we use to be extremely effective at filtering small particles. The ear loops are made of durable spandex and they are NOT glued to the surface of the mask. Our manufacturers use the process of ultrasonic welding to ensure the ear loops are securely fashioned and will not break apart easily. The nose piece allows for a comfortable seal above the bridge of the nose. Our nose piece is an adjustable iron-wire fused with polyethylene.

 

Do the First Defence Face Masks contain graphene or biographene?

The First Defence Face Masks do not contain graphene or any traces of biographene in the masks. 

 

Do the First Defence Face Masks have 3-layers?

All First Defence Face Masks are made of 3-layers of polypropylene fibres. This configuration allows for the filtration of small particles. Our masks also contain a middle filtration layer that has been tested and shown to effectively filter out over 99% of small bacterial particles. The Government of Canada is now recommending that non-medical masks have three layers including a filtration layer.

 

Where is the middle filtration layer sourced from?

Our filtration layer is sourced from an Alberta based company.

 

Which First Defence Face Mask is the best mask to protect against Covid?

All of our masks are made of the highest quality polypropylene fibres & have been through extensive testing. However, our medical face masks have undergone an extra set of testing to ensure the filtration layer is medically approved.

 

What level are the First Defence Imported masks?

The First Defence imported medical masks are most closely aligned with ASTM-Level 2. They abide by the International Standard EN14683 Type IIR. This standard is approved for use by Health Canada and our imported masks are in use in clinics across the country.

What level are the First Defence Canadian Made Medical masks?

 

Our Canadian-made medical masks are tested to the ASTM-2100 standard. These masks pass Level 3 requirements including 98%+ bacterial filtering and 98%+ particulate filtering.

 

Are the First Defence Face Masks made in Canada?

Our Canadian-made medical masks are tested to the ASTM-2100 standard. These masks pass Level 3 requirements including 98%+ bacterial filtering and 98%+ particulate filtering.

SHIPPING INFORMATION.

How much is shipping?

First Defence provides free Priority shipping on all orders. We understand how important these products are and make a commitment of quick shipping to all of our customers.

 

How long does shipping take?

We send our products using Canada Post Expedited mail. Canada Post will typically deliver our shipments within 5 days. A tracking number will be provided after checkout.

BULK ORDERS.

Do you offer bulk discounts?

For companies looking for larger quantities, we do offer a volume discount. Please fill out our bulk pricing form and we will be in contact with you. 

COMPANY INFORMATION.

Who is First Defence Face Masks?

First Defence Face Masks is a Health Canada License Manufacturer of Medical and Non-Medical Face Masks. Located in Calgary, Alberta, First Defence Face Masks bring locally and Canadian made PPE to individuals, small businesses, health professionals, hospitals and more.

 

How should I get in contact with First Defence?

If you would like to speak to CEO Beau Taylor, please email beau@firstdefencefacemasks.com

If you are interested in speaking to customer support, please use our 24/7 customer support chat below or contact mitch@firstdefencefacemasks.com

If you would like to make a media inquiry, please email hannah@firstdefencefacemasks.com

If you are looking to purchase in bulk, please fill out the bulk order form found here

 

What kind of payments do you accept?

First Defence face Masks offer multiple payment options, including Amex, Apple Pay, Google Pay, Mastercard, PayPal, Shopify Pay and Visa.

If you prefer to speak to someone via email or phone to place your order, we can also accommodate that too.